Manitowak: diversified training to improve skills 1 Short experimental clamping length can satisfy users
manitowak: diversified training can improve skills and user satisfaction
- it can also focus on providing customers with a complete set of the most professional spring testing machine and parts testing configuration solutions with the best cost performance. 27 China engineering machinery information
manitowak has once again taken measures to ensure that global users can get the current safe and comprehensive spring testing machine with cumbersome operation whenever they need it support. The company also fosters employee loyalty through the deep involvement of young talents in the company's products and attractive career opportunities. The manufacturer also promised that more technicians would be trained in the future as the complexity of the products increased
all this is not empty talk, because manitowak held a 12-month advanced training course for employees at the factory in Port William, Germany. The name of the training course is "get involved!", It is a course that combines the human resources department of the company with the crane service training center, plus users' hands-on practice on site
the first class of "crane after-sales service technician" of the training course was completed at the beginning of this year. Group 8 students are now summarized into a talent pool of after-sales service personnel with extensive technical knowledge and application skills
"each course in the class is taught by outstanding staff, so the students have laid a solid foundation from the beginning. After that, they are sent to the site to work with the crane owner and operator to increase their practical experience. The practical knowledge gained in this way is unique and incomparable, and they can pass on this knowledge to other workers after returning to the factory." Markus Seebeck, director of human resources in Europe and Africa, manitowak, said. "After continuously carrying out such 'qualification war', we will create, establish and consolidate a measurable added value for employees and users."
the participants' participation in the field work gives them an opportunity to challenge the problems that users have to face every day. During the on-site practice of several users in Germany, a senior technician of manitowak after-sales service led the work of the practice group. After the task was completed, he checked the work of the trainees and scored their performance
"in the factory, the machines are new and clean. On the other side of the site, when working in dirt and grease, at least your hands will get dirty." Maderer said. "The most important skill learned by the participants is a thorough understanding of the challenges that users face every day in the field."
in addition to learning practical professional knowledge, employees should also participate in soft skills courses, such as foreign languages (qualifications sent to all parts of the world), conflict training (dealing with challenging situations), project management (dealing with difficult work requiring planning), and innovative technologies to help them deal with on-site problems tactfully (such as solving the problems of narrow urban construction sites or remote mining areas)
Thomas buchardt, vice president of manitowak crane service group, said: "the idea of this diversified training is to create higher value for users through services when faster and better help is needed." (this article is from manitowak)